We offer a 30-day money back guarantee on products purchased directly from VivaLNK web sites. The guarantee does not apply to accessories, adhesives, or products purchased from 3rd parties. To return a product that is still in the original packaging box unopened, simply mail the product back to the address listed at end of the return policy within 30 days from the original date of purchase, we will refund the full product price and taxes within 7 days after receiving the returned product.
If you are not satisfied with your purchase after using our product, you can return the product within 30 days from the original date of purchase by contacting our customer service at email firstname.lastname@example.org, if you need immediate attention or help, you can start a live chat with your customer support representative during the business hours of 9:00 AM to 5:00 PM PST Monday through Friday by visiting www.vivalnk.com. Please indicate your order number when you contact us for customer support. In most cases, we will refund the full amount of product price and taxes (excluding customs fees and duties) within 7 days after receiving the returned product. Please also note that shipping costs are not refunded.
If the return is the result of our error, including product that is damaged in shipping or defective, please contact customer service at email email@example.com, or start a live chat during our normal business hours by visiting www.vivalnk.com and click on the “chat” icon on the lower right of the page. We will refund the full amount of your purchase and provide you with a prepaid shipping label to cover your shipping cost.
Shipping Address for Return Products
VivaLnk, Inc., Attn.: Return
51 E. Campbell, #160
Campbell, CA 95008